Customer Service
What Sets PCR Business Systems Apart
By: PCR Business Systems
In this video, Ethan Green, Director of Service Delivery for PCR Business Systems, discusses the importance of great customer service and lists five common complaints we hear from companies about their IT service providers.
Complaint #1: “Our IT provider takes forever to solve our issues”
Complaint #2: “Our IT provider never gets our new employees set up correctly”
Complaint #3: “We see new technicians all the time”
Complaint #4: “My IT company doesn’t understand my business”
Complaint #5: “The technicians always talk to me like I am an idiot”
Great IT companies provide more than just IT management—they are true business partners who take the time to understand your needs and will proactively work to improve your business.
Every interaction is an opportunity to build relationships, develop trust, and have a meaningful impact on the businesses in our community.
Learn more about PCR Business Systems and why we’ve been Northeast Ohio’s most trusted MSP for over 20 years.
